Refund and Return Policy

1. Submitting a request to return the product

Customers can return the product within 3 days of receiving the product. Where the product must be in good condition with packaging the product is not in use yet. And the product must be in its original condition including the packaging and specify the order number After the company Received the product, will check the product to proceed to the next step.

Terms of return

The company accepts returns in the following cases.

1. Defective product from delivery
2. The received product does not match the order. Some parts of the product are lost. The product does not match the advertised product.
3. If the returned product is incomplete condition according to the conditions of return, the company reserves the right to return the product.
4. In the event that the product is rejected from the refusal to receive the product, the company reserves the right to cancel the delivery list. And the company Will refund the money to the customer according to the terms and conditions for returning the product
5. In the event that the product cannot be delivered due to force majeure such as a natural disaster Terrorism Political gatherings, etc. The company reserves the right to cancel the delivery list. And the company Will make a refund to the customer
6. Place of Return Must meet the specified return channels only. Can not be returned by other channels Or at a participating branch

Return procedure

1. Customers send requests to Email: ducken99@gmail.com or Tel. (+66) 066-168-6666
2. Fill out the information to return the product. Ready to show the details
3. Send the product back to the address below. With attaching invoice, tax invoice or receipt.

Return channels

DUCKEN (THAILAND) CO., LTD. 10/25 MOO 5, KLONG HA, Klong LUANG, PATHUMTHANI 12120

2. Submitting a refund request

1. Pay by credit card or debit card – if the company has received the product back. We will process the issue to return the money to the cardholder’s bank within 7-14 working days and after that will depend on the cardholder’s condition, will continue the matter within 30 – 45 days, depending on the bank’s conditions. Or according to the cardholder’s cutting cycle
2. Cash on delivery or Internet banking – The company will process the refund by transferring money into your bank account within 7-14 working days, the account name must match the name of the person who bought the product. If the name does not match, the company will request a copy of the ID card of the account holder and the product purchaser. By signing to confirm that the person who bought the product agrees to refund the money to different accounts.

** If you have any problems or questions. Please contact the customer service center at the number during business hours

Monday to Friday: 8:30 AM – 5:30 PM. Saturday: 8:00 am-4:00pm. or email: ducken99@gmail.com